7 DAYS RETURNS POLICY*

Primal Health Science gives you the option to replace or return the products bought on buyprimal.in within 7 days of the receipt of the order. We will either replace the product, exchange, or issue a credit note if the product requested is out of stock.

When Returns and Exchanges are not possible.

There are certain circumstances where it is difficult for us to support Returns & Exchanges.

# Open or used boxes will not be accepted as returns.

# For issues like allergic reactions, gastric issues, headache, flavor like/dislike, products will not be applicable for return. Please consult doctor before buying any of our products.

# Return request is made outside the specified time frame.

# Product is damaged because of use or product is not in the same condition as you received it.

# Product is tempered.

# Items that are returned without original packaging, freebies or accessories.

# Improper storage of product

What do I do if the product I’ve received is not as described?

If the product after opening is not as described, we request you to call +91 8511400395 immediately for assistance. You will be requested to share images / product details etc. If the product received is not up to Primal Health Science, you will receive a replacement, exchange or refund for the same.

I need to return an item, how do I arrange for a pick-up?

You can contact us on +91 8511400395 for further assistance.